Política de reembolso

RETURN POLICY

We offer a 30-day return policy for your complete peace of mind.

Eligibility

To be eligible for a return, your item must be in the same condition as when you received it unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at hello@solaynestoreeuropa.com. Once your return is accepted, we will send you instructions on how and where to send your package.

Approved returns should be sent to:

Solayne Store
Aktienstr. 139
45473 Mülheim an der Ruhr
Germany

Items returned without a prior return request will not be accepted.

Return Shipping Costs

We cover return shipping costs for all accepted returns at no cost to you.

Damaged or Defective Items

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately with photos or video as proof, and we will arrange a replacement or full refund at no cost to you.

European Union — 14-Day Right of Withdrawal

In addition to our 30-day policy, EU customers have the statutory right to cancel or return their order within 14 days without giving any reason, provided the item is in its original condition with tags and packaging. Proof of purchase is required. To exercise this right, please use our EU Withdrawal Form

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at hello@solaynestoreeuropa.com