At Solayne, we believe your pet deserves the same level of care and comfort as any member of your family.

Our mission is simple: to provide smart, reliable, and modern pet solutions that make everyday life easier for pet owners across Europe and beyond.

We specialize in innovative pet products designed to bring convenience, consistency, and peace of mind — whether you're at home or away. From smart feeders to GPS trackers, self-cleaning litter boxes, and practical pet essentials, every product we offer is carefully selected to improve your pet's well-being and your daily routine.

We understand that busy lifestyles can make it difficult to maintain perfect routines. That's why Solayne focuses on solutions that help you stay connected to your pet and ensure they are always cared for.

How We Work - Solayne partners with trusted international fulfillment specialists to bring you a curated range of premium pet products. Each item is sourced from vetted suppliers and shipped directly to your door — allowing us to offer a wide selection at competitive prices while maintaining our quality standards. Orders are typically processed within 1–3 business days, with delivery in 7–20 business days depending on your location.

Why Choose Solayne?

Carefully curated products designed for modern pet owners
Fulfilled by trusted international partners and shipped directly to you
Reliable shipping with tracking on every order
Secure checkout with multiple payment options
Dedicated customer support at hello@solaynestoreeuropa.com
Focus on quality, functionality, and ease of use
We are proud to serve customers across Germany, Europe, and internationally.

At Solayne, it's not just about products — it's about making pet care smarter, simpler, and better.

Thank you for choosing Solayne.

Read full policy →

Solayne Store Europa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Solayne Store Europa is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

We collect personal information in a variety of ways, including when you provide it directly to us, when third parties provide it to us, and when it is collected automatically through your use of our Services.

Information You Provide Directly:

• Account information (name, email, password, phone number)
• Shipping and billing addresses
• Payment information (processed securely through Shopify)
• Customer service inquiries and communications
• Newsletter subscriptions
• Product reviews and feedback

Information Collected Automatically:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on site
• Referring website
• Cookies and similar tracking technologies

Information from Third Parties:

• Payment processors (for transaction verification)
• Shipping carriers (for delivery tracking)
• Analytics providers

How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your account and orders
• Sending promotional emails and newsletters (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations
• Analyzing trends and user behavior

Data Sharing and Disclosure

We do not sell your personal information. However, we may share your information with:

• Service Providers: Fulfillment centers, payment processors, email providers, and analytics services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure.

Your Rights

EU Residents (GDPR): You have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at hello@solaynestoreeuropa.com

California Residents (CCPA): You have the right to know what personal information is collected, used, shared, or sold.

Cookies and Tracking

We use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy, please contact us at: hello@solaynestoreeuropa.com

Read full policy →

SHIPPING POLICY

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Shipping Costs

Shipping costs are included in our product prices — no surprise fees at checkout. What you see is what you pay.

Shipping Times

🇩🇪 Germany: 7–15 business days
🇪🇺 European Union & 🇬🇧 UK: 10–20 business days
🇨🇭 Switzerland | 🇩🇰 Denmark | 🇫🇮 Finland | 🇵🇱 Poland: 10–20 business days
🇺🇸 USA: 7–15 business days
🇨🇦 Canada: 10–20 business days
🇦🇺 Australia: 10–20 business days
🌍 Rest of World: 15–30 business days

Please note that delivery times may vary slightly due to high demand or external factors beyond our control.

Customs & Import Duties

Our products are shipped from international warehouses. For orders within Germany and the European Union, VAT is included in the displayed price. Non-EU customers may be subject to import duties or taxes upon delivery, depending on local regulations.

RETURN POLICY

We offer a 30-day return policy for your peace of mind.

You can return your item within 30 days of receiving it
Item must be unused and in original packaging
Free return shipping

If your item arrives damaged or defective, please contact us within 48 hours with proof (photos or video), and we will arrange a replacement or refund.

To initiate a return or refund or submit a complaint, please contact us at: hello@solaynestoreeuropa.com

Customer satisfaction is our priority.

EU Right of Withdrawal (for EU customers)

As an EU customer, you have the right to withdraw from your purchase within 14 days without giving any reason.

To exercise your right of withdrawal, please complete and submit our EU Withdrawal Form

Terms of Service — Solayne Store Europa

1. Overview By visiting and shopping at solaynestoreeuropa.com, you agree to these Terms of Service. Please read them carefully before placing an order. These terms comply with applicable EU consumer protection regulations, including the EU Consumer Rights Directive.

2. Products We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. Product descriptions, images, and prices are subject to change without notice. We make every effort to display product colours and images as accurately as possible, though slight variations may occur.

3. Pricing & Payment All prices are displayed in EUR and are inclusive of applicable VAT where required by EU law. Solayne Store Europa is registered for VAT in Germany (USt-IdNr.: DE453000509).

4. Shipping & Fulfillment Orders are processed within 1–3 business days. Products are fulfilled by our trusted international fulfillment partners and shipped directly to you. Shipping costs are included in our product prices — no surprise fees at checkout. What you see is what you pay.

Estimated delivery times are:

• 🇩🇪 Germany: 7–15 business days
• 🇪🇺 EU Countries: 10–20 business days
• 🇺🇸 USA / 🇨🇦 Canada: 10–20 business days
• 🇦🇺 Australia: 10–20 business days
• 🇬🇧 United Kingdom: 10–20 business days
• 🌍 Rest of World: 15–30 business days

We are not responsible for delays caused by customs, carrier disruptions, or external factors beyond our control. Tracking information will be provided once your order has been dispatched via 17track.net.

5. Returns & Refunds We offer a 30-day return policy in accordance with EU consumer rights. Items must be unused, with tags attached, and in their original packaging. Proof of purchase is required.

To initiate a return, contact us at hello@solaynestoreeuropa.com. Once your return is accepted, send the item to:

Solayne Store 

Aktienstr. 139

45473

Mülheim an der Ruhr

Germany

We cover all return shipping costs — no cost to you.

For damaged or defective items, contact us immediately upon receipt with photo or video proof and we will arrange a replacement or full refund at no cost to you.

Refunds will be processed to your original payment method within 10 business days of receiving and approving the returned item, in line with EU regulations. If more than 15 business days have passed since approval, contact us at hello@solaynestoreeuropa.com.

6. Right of Withdrawal (EU Customers) As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. To exercise this right, please use our EU Withdrawal Form at: https://solaynestoreeuropa.com/pages/eu-withdrawal-form  or notify us at hello@solaynestoreeuropa.com. We cover return shipping costs for all withdrawal returns — no cost to you.

7. Intellectual Property All content on this website, including images, logos, and text, is the property of Solayne Store Europa and may not be reproduced, distributed, or used without prior written permission.

8. Limitation of Liability Solayne Store Europa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed.

9. Governing Law These Terms of Service are governed by the laws of Germany and comply with applicable EU consumer protection regulations, including the EU Consumer Rights Directive and GDPR.

10. Contact For any questions regarding these Terms of Service, please contact us at:

• Email: hello@solaynestoreeuropa.com
• Location: Aktienstr. 139, 45473 Mülheim an der Ruhr, Germany
• Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CET
• VAT ID: DE453000509

Legal Notice (Impressum)

Information according to § 5 TMG (Telemediengesetz)

Solayne Store Europa
Aktienstraße 139
45473 Mülheim an der Ruhr
Germany

Umsatzsteuer-Identifikationsnummer gemäß § 27a UStG:
DE453000509

Responsible for content according to § 55 Abs. 2 RStV: 
Olusola Olaniyi Alabi
Aktienstraße 139
45473 Mülheim an der Ruhr
Germany

EU Online Dispute Resolution: The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr 

Or Our email address for this purpose: hello@solaynestoreeuropa.com

Consumer Dispute Resolution: We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for Content: The contents of our pages have been created with the utmost care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content.

Liability for Links: Our website contains links to external websites. We have no influence over the content of those external sites and therefore cannot accept any liability for them.

Business Owner: Olusola Olaniyi Alabi 

Legal Form: Sole Proprietorship (Einzelunternehmen)

Contact:

Phone: +49 176 84256266

Email: hello@solaynestoreeuropa.com

Contact information

Solayne Store Europa

Phone: +49 176 84256266

Email: hello@solaynestoreeuropa.com

Location: Aktienstr. 139, 45473 Mülheim an der Ruhr, Germany

Visit our Blog →

Explore our blog for pet care tips and product guides.

Impressum

Angaben gemäß § 5 TMG

solaynestoreeuropa.com
Olusola Olaniyi Alabi
Aktienstr. 139
45473 Mülheim an der Ruhr
Deutschland

Kontakt

Phone: +49 176 84256266
E-Mail: hello@solaynestoreeuropa.com
Website: https://solaynestoreeuropa.com

Umsatzsteuer-Identifikationsnummer

gemäß § 27a Umsatzsteuergesetz:
DE453000509

Verantwortlich für den Inhalt nach § 55 Abs. 2 RStV

Olusola Olaniyi Alabi
Aktienstr. 139
45473 Mülheim an der Ruhr

View EU Withdrawal Form →

EU customers have the right to withdraw from purchases within 14 days without giving any reason.

To exercise your right of withdrawal, please click the link above to view, complete, and submit the EU Withdrawal Form.