FAQ

Frequently Asked Questions

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–12 business days depending on your location.
Do you ship internationally?
Yes, we ship to most countries including Germany, the EU, the UK, the USA, Canada, and Australia.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What payment methods do you accept?
We accept all major payment methods including credit/debit cards and secure online payments.
What if my product arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours with photo or video proof. We will arrange a replacement or refund.
Can I return my order?
Yes, we offer a 30-day return policy. Items must be unused and in original packaging.
How can I contact you?
You can reach us via our Contact page. We typically respond within 24 hours.
Are your products safe for pets?
Yes, all our products are designed with pet safety and usability in mind.