Shipping Policy

SHIPPING POLICY

Processing Time

All orders are processed within 1โ€“3 business days after payment confirmation.

Shipping Times

๐Ÿ‡ฉ๐Ÿ‡ช Germany: 7โ€“15 business days
๐Ÿ‡ช๐Ÿ‡บ European Union & ๐Ÿ‡ฌ๐Ÿ‡ง UK: 10โ€“20 business days
๐Ÿ‡จ๐Ÿ‡ญ Switzerland | ๐Ÿ‡ฉ๐Ÿ‡ฐ Denmark | ๐Ÿ‡ซ๐Ÿ‡ฎ Finland | ๐Ÿ‡ต๐Ÿ‡ฑ Poland: 10โ€“20 business days
๐Ÿ‡บ๐Ÿ‡ธ USA: 7โ€“15 business days
๐Ÿ‡จ๐Ÿ‡ฆ Canada: 10โ€“20 business days
๐Ÿ‡ฆ๐Ÿ‡บ Australia: 10โ€“20 business days
๐ŸŒ Rest of World: 15โ€“30 business days

Please note that delivery times may vary slightly due to high demand or external factors.

Shipping Costs

Shipping costs are included in our product prices โ€” no surprise fees at checkout. What you see is what you pay.

Customs & Import Duties

Our products are shipped from international warehouses.

For orders within Germany and the European Union, VAT is included in the product price and collected at checkout (USt-IdNr.: DE453000509). No additional tax charges will apply upon delivery for EU customers.

For orders outside the European Union (USA, Canada, Australia, Rest of World), customs duties or import taxes may apply upon delivery depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices.

Order Tracking

Once your order ships, you will receive a tracking number via email. Track your order at 17track.net.

Lost or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please contact us at hello@solaynestoreeuropa.com and we'll investigate immediately.