Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Shipping Costs Shipping costs are included in our product prices — no surprise fees at checkout. What you see is what you pay.
Shipping Times
- 🇩🇪 Germany: 7–15 business days
- 🇪🇺 European Union & 🇬🇧 UK: 10–20 business days
- 🇨🇭 Switzerland | 🇩🇰 Denmark | 🇫🇮 Finland | 🇵🇱 Poland: 10–20 business days
- 🇺🇸 USA: 7–15 business days
- 🇨🇦 Canada: 10–20 business days
- 🇦🇺 Australia: 10–20 business days
- 🌍 Rest of World: 15–30 business days
Please note that delivery times may vary slightly due to high demand or external factors beyond our control.
Customs & Import Duties Our products are shipped from international warehouses.
For orders within Germany and the European Union, VAT is included in the product price and collected at checkout (USt-IdNr.: DE453000509). No additional tax charges will apply upon delivery for EU customers.
For orders outside the European Union (USA, Canada, Australia, Rest of World), customs duties or import taxes may apply upon delivery depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices.
Order Tracking Once your order ships, you will receive a tracking number via email. Track your order at 17track.net.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at hello@solaynestoreeuropa.com and we'll investigate immediately.