Our products are crafted with the highest quality materials and advanced technology to ensure your pet's comfort, safety, and happiness. Each item undergoes rigorous testing to meet our premium standards.

Yes! All our products are carefully selected with pet safety and usability in mind. We only work with vetted suppliers who meet our quality and safety standards before any product is listed in our store.

Yes, we offer a 30-day return policy. Items must be unused and in their original packaging. EU customers also have a statutory 14-day right of withdrawal under EU consumer law. You can exercise this right directly via our EU Withdrawal Form or contact us at hello@solaynestoreeuropa.com to initiate a return.

Yes, all our smart pet care devices are compatible with both iOS and Android platforms. Simply download our app from the App Store or Google Play to get started.

Once your order is shipped, you will receive a tracking number via email within 1–3 business days of dispatch. You can use this to monitor your delivery in real time.

Yes, we ship worldwide! Orders are processed within 1–3 business days. Estimated delivery times by region:

🇩🇪 Germany: 7–15 business days
🇪🇺 EU countries: 8–14 business days
🇺🇸 USA: 10–18 business days
🇨🇦 Canada: 10–18 business days
🇦🇺 Australia: 10–18 business days
🇬🇧 UK: 9–15 business days

Shipping costs are fully included in our product prices — what you see is what you pay, with no hidden delivery fees at checkout. EU customers will see VAT included in all displayed prices, in full compliance with EU tax regulations. Non-EU customers: prices are shown excluding local import duties where applicable.

We partner with trusted international fulfillment specialists who ship products directly to your door. This allows us to offer a wide selection of premium pet products at competitive prices while maintaining our quality standards.

Prices displayed on our store are inclusive of applicable VAT for EU customers, in full compliance with EU tax regulations. Solayne Store Europa is VAT registered in Germany (USt-IdNr.: DE453000509). Your final price at checkout will reflect any applicable taxes for your region.

If your item arrives damaged or defective, please contact us within 48 hours of receipt with photo or video proof at hello@solaynestoreeuropa.com. We will arrange a replacement or full refund promptly.

EU customers may also use our EU Withdrawal Form to formally request a withdrawal.

You can reach us via our Contact page or email us directly at hello@solaynestoreeuropa.com. We typically respond within 24 hours, Monday–Friday, 9:00 AM–5:00 PM CET.