Versand
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Shipping Times
- 🇩🇪 Germany: 7–15 business days
- 🇪🇺 European Union & 🇬🇧 UK: 10–20 business days
- 🇨🇭 Switzerland | 🇩🇰 Denmark | 🇫🇮 Finland | 🇵🇱 Poland: 10–20 business days
- 🇺🇸 USA: 7–15 business days
- 🇨🇦 Canada: 10–20 business days
- 🇦🇺 Australia: 10–20 business days
- 🌍 Rest of World: 15–30 business days
Please note that delivery times may vary slightly due to high demand or external factors.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties
Our products are shipped from international warehouses.
For orders within Germany and the European Union, VAT is included
in the product price and collected at checkout
(USt-IdNr.: DE453000509). No additional tax charges will apply
upon delivery for EU customers.
For orders outside the European Union (USA, Canada, Australia,
Rest of World), customs duties or import taxes may apply upon
delivery depending on your country's regulations. These charges
are the responsibility of the customer and are not included in
our product prices or shipping costs.
Order Tracking
Once your order ships, you will receive a tracking number via email. Track your order at 17track.net.
Lost or Delayed Orders
If your order hasn't arrived within the estimated time-frame, please contact us at hello@solaynestoreeuropa.com and we'll investigate immediately.