Datenschutzerklärung

PRIVACY POLICY

Solayne Store Europa Last updated: August 21, 2026

1. Who We Are

Solayne Store Europa is operated by Olusola Olaniyi Alabi. 📮 Aktienstr. 139, 45473 Mülheim an der Ruhr, Germany 📧 info@solaynestoreeuropa.com | hello@solaynestoreeuropa.com 📞 +49 176 84256266 🌐 solaynestoreeuropa.com VAT: DE453000509

2. What Data We Collect

When you visit our store or place an order, we may collect:

  • Name, email address, phone number, billing and shipping address
  • Payment information (processed securely — we never store card details)
  • Order history and purchase details
  • IP address, browser type, and browsing behaviour on our site (via cookies)
  • Communications you send us (emails, chat messages)

3. Why We Collect Your Data (Legal Basis — GDPR Art. 6)

  • Contract performance: To process and fulfil your orders, send tracking information, and handle returns
  • Legal obligation: To comply with EU tax, accounting, and consumer protection laws
  • Legitimate interest: To improve our store, prevent fraud, and provide customer support
  • Consent: To send marketing emails (only if you opt in)

4. How We Use Your Data

  • Process and fulfil your orders
  • Send order confirmations and tracking updates
  • Handle returns, refunds, and customer support
  • Comply with legal and tax obligations (USt-IdNr.: DE453000509)
  • Send marketing communications (only with your consent — you can unsubscribe anytime)
  • Improve our website and customer experience

5. Who We Share Your Data With

We only share your data with trusted third parties necessary to operate our business:

  • Shopify Inc. — our e-commerce platform (data processed in the USA under GDPR-compliant safeguards)
  • CJ Dropshipping — our fulfilment partner (receives your shipping address to deliver your order)
  • Payment processors (Shopify Payments, Stripe, PayPal) — for secure payment processing
  • Shipping carriers — to deliver your order
  • Google Analytics / Meta — for website analytics and advertising (anonymised where possible)

We never sell your personal data to third parties.

6. International Data Transfers

Some of our service providers (e.g. Shopify, Google) are based outside the EU. Where data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses) in accordance with GDPR Chapter V.

7. How Long We Keep Your Data

  • Order data: 10 years (required by German tax law — §147 AO)
  • Customer accounts: Until you request deletion
  • Marketing consent: Until you withdraw consent
  • Cookie data: As per our cookie settings (typically 30–365 days)

8. Your Rights (GDPR)

As an EU resident, you have the right to:

  • ✅ Access — request a copy of your personal data
  • ✅ Rectification — correct inaccurate data
  • ✅ Erasure — request deletion of your data ("right to be forgotten")
  • ✅ Restriction — limit how we process your data
  • ✅ Portability — receive your data in a portable format
  • ✅ Object — object to processing based on legitimate interest
  • ✅ Withdraw consent — unsubscribe from marketing at any time

To exercise any of these rights, contact us at info@solaynestoreeuropa.com.

You also have the right to lodge a complaint with your national data protection authority. In Germany: Landesbeauftragte für Datenschutz und Informationsfreiheit NRW (ldi.nrw.de).

9. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content. You can manage your cookie preferences via the cookie banner on our website. For full details, see our Cookie Policy.

10. Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

Our email for ODR purposes: info@solaynestoreeuropa.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of last update.

12. Contact Us

For any privacy-related questions or requests: 📧 info@solaynestoreeuropa.com | hello@solaynestoreeuropa.com 📞 +49 176 84256266 Solayne Store Europa — Aktienstr. 139, 45473 Mülheim an der Ruhr, Germany